1. Orders & Payments
- All orders must be placed at least 24 hours in advance.
- Full payment is required to confirm orders. Orders not paid for within the specified timeframe might be delayed.
- We accept payments via bank transfer or card payment.
2. Cancellations & Refunds
- Cancellations made at least 48 hours before the delivery date may be eligible for a partial refund.
- No refunds for same-day cancellations or no-shows.
- Refunds are processed within 5–7 business days.
3. Delivery & Collection
- We offer delivery and also allow for local collection.
- Delivery times are scheduled and communicated in advance. Delays due to traffic or unforeseen circumstances will be communicated promptly.
4. Food Allergies & Preferences
- Please inform us of any food allergies or dietary restrictions when placing your order.
- While we take precautions, we cannot guarantee that our dishes are free from all allergens.
5. Bulk & Event Orders
- For large or event catering, at least 7–14 days notice is required.
- A deposit is required to secure your event date, with full payment due 7 days before the event.
6. Customer Satisfaction
- We strive to ensure every customer is satisfied. If there is an issue with your order, please contact us within 24 hours for assistance.
7. Delivery & Courier Responsibility
- We offer delivery within 24hrs and local collection options.
- Deliveries are fulfilled via third-party couriers.
- Alexiskattys Kitchen will not be held responsible for missed deliveries.
- Please ensure someone is available to receive your order, as couriers will not leave boxes unattended.